Southern Vancouver Island
Nanaimo, Ladysmith, Chemainus Lake Cowichan, Duncan, Shawnigan, Sooke, Metchosin, Langford, Colwood, Victoria and Sidney

On the Gulf Islands
Salt Spring, Pender, Mayne and Galiano

Yes, we schedule specific times for appointments. We work with you to find a time that works best for you and your schedule. We will confirm the scheduled time with you before the appointment and make sure that we arrive on time for your scheduled appointment.

Our cleaning services are priced based on the size of the job and the level of cleaning products required. We offer a free consultation and estimate to determine the cost of the service. Prices may vary depending on the specific services requested, please contact us for a customized quote.

We invest in premium, non-toxic, and fragrance-free cleaning solutions because we care about the health and safety of our customers, employees, and the environment. Unlike harsh chemicals that release strong odors and harmful residues, our eco-friendly detergents are tough on dirt, grime, and bacteria—without compromising air quality or surface integrity. Our specialized soft washing and pressure washing techniques, combined with these superior cleaning agents, provide a deeper, safer, and longer-lasting clean. While these products come at a higher cost, we believe the benefits—a healthier home, a safer work environment, and a greener planet—are worth every penny.

If you have any issues or concerns with the cleaning please call us in the office ASAP but no later than 24 hours. If we are contacted much later than that there is no way to determine what happened.

It is not necessary for you to be home when the cleaners arrive. However, it is recommended that you provide us with specific instructions or areas of focus if you are not going to be home.

We understand that sometimes things come up and plans change. That’s why we have a 48-hour notice policy for cancellations. Please call or email us to cancel or reschedule your appointment with at least 48 hours notice to avoid charges. We value our customers and want to make the process as easy and stress-free as possible.

It is possible that the team members assigned to your cleaning service may change. However, we strive to provide consistent and high-quality service. All of our team members are thoroughly trained and experienced, and we will do our best to ensure that your cleaning needs are met.

Our cleaners are highly trained professionals who take pride in their work. They do not expect gratuities, but they do appreciate them as a way to show appreciation. 

As a general rule, you do not need to provide house cleaning equipment or supplies. We bring all necessary equipment and supplies to complete the cleaning service. However, we may need access to your outside tap for water.